Frequently Asked Questions (FAQ)
Why should the equipment owner get an Extended Service Agreement?
Today's HVAC equipment is high-tech. An equipment failure can result in tremendous expenses. Equipment owners should be aware that they can protect themselves from unplanned expenses. Expenses that may result if a furnace or air conditioning unit requires repair or replacement due to mechanical failure. Equipment owners can save hundreds and even thousands of dollars with an Extended Service Agreement.
What does the Extended Service Agreement cover?
Extended Service Agreement (ESA's) cover all types of residential heating and cooling equipment and compressors. New equipment can be covered for up to 10 years. Any brand of equipment can be protected, whether heating, cooling, humidification, water heating, or air cleaning equipment. ESA's also cover accessories such as UV lights, thermostats, humidifiers, and air cleaners. If you have any questions or concerns about the ESA's just give us a call and we would be happy to help explain ESA's.
What is not covered?
Preventive maintenance is not covered by the ESA, nor is equipment cleaning, Acts of God (war or terrorism, natural disaster, flooding), theft, or equipment abuse. Equipment that is damaged by something other than a mechanical component failure is not covered under this agreement. "Nuisance calls" (e.g., the thermostat isn't turned on, or the breaker is off) are not covered.
What are the different options available for equipment owners?
Equipment owners can obtain up to 10 years of coverage that wraps around all Original Equipment Manufacturer(OEM) warranties on new equipment.
A small price for peace of mind
The cost of an Extended Service Agreement is minimal compared to long-term benefits you and your family receive. ESA's provide the most comprehensive coverage available to your heating and air conditioning systems.
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